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Frequently asked questions

What you should know.

  • General

    1. Where are ATEPAA lockers and other units manufactured?

    We manufac­tu­re lockers and other units in Poland. We develop proprie­ta­ry solutions based on the best furni­tu­re compo­nents.
    Our develop­ment and striving for excel­len­ce have resulted in ATEPAA brand recogni­tion in many European countries.

    2. Are you going to extend your production facilities in the nearest future?

    Yes, we are. Our Develop­ment Depart­ment conti­nu­es to work on new products. Last year we released home series and in 2017 we will release a compre­hen­si­ve offer for offices.

    3. Where can ATEPAA products be seen?

    Our products can be seen in the premises of our custo­mers where they prove to be durable with esthe­tics and quality appre­cia­ted even after many years. Starting from May 2017 our custo­mers will have an oppor­tu­ni­ty to visit our showroom in Bielsko-Biala with sample furni­tu­re and part of produc­tion process. Besides, every year we show our products during exhibi­tions in Poland and abroad.

    4. What is the waiting period for ATEPAA products?

    Standard waiting period for our products is 4 weeks. Never­the­less we invite to contact our office so as to meet expec­ta­tions of our custo­mers and shorten the lead and assembly time as much as possible.

  • Product

    1. Are ATEPAA lockers/cabinets ready for use?

    Yes. Majority of our products are delive­red as ready for use. Depen­ding on the type (e.g. clothing lockers) all you need to do is to screw indivi­du­al units together. Our design depart­ment conti­nu­ously improves struc­tu­re of our furni­tu­re so that custo­mers were able to assemble them without our assistan­ce. Never­the­less we offer carriage and assembly service so as to ensure profes­sio­nal and fast instal­la­tion in case of large projects.

    2. Is self-assembly difficult?

    Not at all. But please note that the assembly work depends on an indivi­du­al model. Lockers mounted on a plinth are the easiest ones to assemble. All you need to do is to carry them in, unpack, and position in the right place. For safety and aesthe­tic reasons we recom­mend to screw indivi­du­al units with a set of screws enclosed.
    We also offer lockers with benches. In this case apart from the above steps you need to assembly locker bodies on the frames. You will not need any specia­list tools. All you need to do is to screw them together by means of screws enclosed.

    3. Is professional assembly available when purchasing ATEPAA lockers and other units?

    Of course, ATEPAA offers not only top quality products but also attaches impor­tan­ce to customer service. Our custo­mers may always expect service combi­ning organi­sa­tion of trans­port and assembly on site. You will not be disap­po­in­ted by our profes­sio­nal and customer-friendly team.

    4. Are lockers covered by a warranty?

    Of course, our products have standard warranty of 2 years. However, it does not change the fact that we remain at your disposal for many years. Years of develop­ment works and impro­ve­ment of design have resulted in problem-free opera­tion of our furni­tu­re for a long time.

    5. Are lockers available on custom orders?

    Yes, they are. We are among few compa­nies of our industry to under­ta­ke challen­ging projects. This approach has given us satis­fac­tion with many magni­fi­cent projects and have driven our conti­nu­ous develop­ment. We offer many non-standard solutions both for offices and sporting facili­ties.

    6. What materials are available when choosing a locker model?

    Majority of materials are presen­ted on our website. Welcome to see our offer.
    We offer products made of the follo­wing materials: steel, MDF, lamina­ted boards, and natural wood. Please, contact our office. We believe we can meet any require­ments.

    7. Can you deliver any other pieces of furniture for sporting facilities apart from lockers?

    Yes, of course. Apart from our flagship products such as lockers, we offer variety of other compact furni­tu­re. Our custo­mers are provided with assistan­ce from the very design to produc­tion of the follo­wing pieces of furni­tu­re: recep­tion desks, uphol­ste­red furni­tu­re, storage furni­tu­re, benches, or hairdry­er and sink counter­tops.

    8. Do you have office furniture in your offer?

    Yes, we do. We have delive­red many non-standard furni­tu­re on custom order.
    Office spaces have been changing and investors are looking for better and more creative solutions. That is why we offer custo­mi­zed furni­tu­re. Curren­tly, we have been working on the entire collec­tion of office units. The collec­tion will follow global trends, yet, at far more reaso­na­ble prices. 

  • Interior design

    1. Can I receive interior design free of charge?

    Yes, our custo­mers are provided not only with friendly service but also with top quality interior design. We encoura­ge you to contact our office so that we could find out how we can meet your needs.

    2. What is needed for a design?

    Our design is a synthe­sis of your expec­ta­tions and poten­tial of budget and interior space. Please note that two elements are always required: a brief, i.e. a detailed infor­ma­tion that we will ask you to provide and a room layout. Based on that we will start a common work on the design and product that will meet your expec­ta­tions in 100%.

    3. Does the design realistically reflect the project implemented?

    We put emphasis on it so as to surprise and delight our custo­mers. Modern design tools and profes­sio­nal skills combined with our machi­ne­ry park stand for 100% certa­in­ty. We always design with the inten­tion to have the best feasible outcome. 

  • Order & Payment

    1. What are payment methods for lockers?

    Depen­ding on the type of project we offer several payment methods. Our objec­ti­ve is to provide attrac­ti­ve offer and payment terms that meet your expec­ta­tions.

    2. How does order procedure work?

    We offer many products and the order proce­du­re may vary depen­ding on their model. Please, contact our office. You will certa­in­ly receive infor­ma­tion you need to know.

    3. Is it possible to change details in my order after formal confirmation?

    Although we try to provide custo­mers with suffi­cient infor­ma­tion before an order is placed and a final decision is made, it is always possible to make some adjust­ments there­after. For us a profes­sio­nal service stands for a flexible approach to customer expec­ta­tions.

  • Trans­port & Assembly

    1. What are the costs of transporting ATEPAA lockers and furniture?

    The cost is always deter­mi­ned based on the type and quantity of products. We take efforts to keep trans­por­ta­tion service on an optimum level of costs. The objec­ti­ve is to deliver products to our custo­mers in a quick and safe manner without incur­ring unneces­sa­ry costs.

    2. 2. How are ATEPAA lockers and furniture transported?

    Likewise in case of prices, we deter­mi­ne the means of trans­port indivi­du­al­ly. The objec­ti­ve is to deliver products to our custo­mers using dedica­ted means of trans­port which are defini­te­ly more safe. Certa­in­ly, in case of small orders we chose pallet delivery by courier service so as to optimize the entire cost.

    3. Can lockers be delivered to and assembled in any location in Europe?

    Yes, for many years we have delive­red and assem­bled our furni­tu­re all over Poland and Europe. We have in-house assembly team ensuring that our products are assem­bled profes­sio­nal­ly and in the atmosphe­re of partner­ship.

    4. How long is the assembly procedure?

    It depends on magni­tu­de of the entire project. We take efforts to provide safe assembly services in the shortest possible time.
    The entire assembly proce­du­re may take from 1 to 4 days.

    5. How should a dedicated area be prepared for the assembly?

    Appro­pria­te­ly prepared space will not only shorten the assembly process but will also prevent the risk of damaging. It is impor­tant to put the furni­tu­re in the right place after comple­tion of all finishing works. It is recom­men­ded to plan the assembly works immedia­te­ly before the new office is opened with a several-day margin.

    6. Do your lockers allow future disassembly and transfer to other place?

    Yes, they do. ATEPAA lockers/cabinets are modular units designed such as to enable rearran­ge­ment or disas­sem­bly in case of any future refur­bi­sh­ment. Only few models of our clothing lockers due to their struc­tu­re (“floating bench”) require mounting to the floor or wall.

    7. What countries are lockers shipped to?

    Our furni­tu­re, especial­ly clothing lockers for gym & sporting facili­ties are delive­red all over Europe. Please note that we sell our products under brand name and succe­eding in a relati­ve­ly hermetic markets like the German one, is a great satis­fac­tion for us. Our products catch atten­tion of many custo­mers in the United States of America and our design has been noticed by designers prepa­ring a concept of a new headqu­ar­ter of Apple Company.